AT&TMERLINCOMMUNICATIONS SYSTEMUser's Guide:Models 1030 and 3070with Feature Module 4
Announced Intercom CallsWhen you place an announced intercom call, your co-workerhears your voice through the voice terminal speaker. If your co-worke
Answering CallsTo answer a call:●Lift your handset.You are automatically connected to the incoming call.You can tell what kind of call you’re receivin
Fixed FeaturesFixed features are the features assigned to the permanentlylabeled buttons on your voice terminal.HOLDTo put a call on hold:Touch Hold.H
TRANSFERTo transfer an outside call from your voice terminal to anotherMERLIN system voice terminal:●●●●●●●●Touch Transfer.Dial the other voice termin
CONFERENCEYou can place a call that includes up to two people outside yourMERLIN system, two people inside, and you. To set up a con-ference call when
DropTo disconnect a busy or unanswered line when you’re trying toset up a conference call, or to disconnect one person at a timefrom a conference call
SPEAKERYou can use your voice terminal’s speaker to monitor a call asyou dial it, to monitor a call on hold, and to let a group listen toyour conversa
Monitor-on-HoldWhen you’ve been put on hold, you can hang up and continueworking while you wait for the person to return to the call:●●●●Speaker+ +han
MESSAGEYour MERLIN system attendant can let you know that amessage is waiting for you by turning on the light next toMessage.If you have a 5-button vo
Custom FeaturesCustom features are features that you select and program foryour voice terminal. The basic programming instructions belowdescribe the p
Table of ContentsAvailable FeaturesKey to SymbolsPlacing CallsOutside CallsButton Access and Dial Access to Line PoolsAutomatic Route SelectionLine Re
BASIC PROGRAMMING INSTRUCTIONSUsing the following simple procedure, you can assign andreassign custom features to any buttons that are not alreadyassi
OUTSIDE AUTO DIALUse the Outside Auto Dial feature for one-touch dialing of fre-quently used telephone numbers, account numbers, or PBX,Centrex, or Cu
Pause. To program a pause (1.5 seconds) into a dialing se-quence (for example, between a pool access code and an out-side telephone number):●Touch Hol
AUTO INTERCOMUse the Auto Intercom feature for one-touch dialing of intercomnumbers.If you program this feature on a button with lights, the green lig
Announced Intercom CallsTo place an announced intercom call:●●●●●If the red light next to it is not already on, touchIntercom-Voice.Touch the Auto Int
PERSONAL SPEED DIAL(5- and 10-button voice terminals only)When you don’t have many buttons available to program for Out-side Auto Dial, you can use th
SYSTEM SPEED DIALSystem Speed Dial is similar to Personal Speed Dial in that3-character codes (#60 through #99) represent frequently dialedtelephone n
SAVED NUMBER REDIALUse the Saved Number Redial feature to save a number forquick redialing later. (The number cannot contain a pause, astop, a Touch-T
Using a Dial Code (5- and 10-button voice terminals only)When you dial a number you want to save for later redialing:Before hanging up, dial #23.#23To
MANUAL SIGNALINGUse the Manual Signaling feature to generate a beep at a co-worker’s voice terminal. Assign a Manual Signaling button toeach person yo
Available FeaturesUse line buttons to call peo-ple who aren’t connected toyour MERLIN system.Touch Intercom-Ring orIntercom-Voice to use theMERLIN s
LOUDSPEAKER PAGEIf you have a loudspeaker paging system, you can make an-nouncements using your voice terminal. Your system may haveas many as three p
Using a Dial CodeTo page a zone using a dial code:●●●●Touch Intercom-Voice or Intercom-Ring.Lift your handset.Dial one of the following codes:80 for a
GROUP PAGEUse the Group Page feature to make announcements throughthe speakers in groups of 10 voice terminals specified by yoursystem administrator.
Using a Dial CodeTo page a group using a dial code:●●●●●●Touch Intercom-Voice or Intercom-Ring.Lift your handset.Dial the code for the group you want
AUTO ANSWER-INTERCOMIf you have an optional Hands-Free Unit connected to your voiceterminal, program an Auto Answer-Intercom button so you canset your
CALL COVERAGEUse the Call Coverage feature to receive calls directed toanother voice terminal. Follow the instructions below to programa Cover button
Coverage InhibitWith a Coverage Inhibit button, you can temporarily turnoff theCall Coverage feature so your calls don’t ring at another voiceterminal
DO NOT DISTURBIf you don’t want to be interrupted as you work, use the Do NotDisturb feature to prevent calls from ringing at your voice ter-minal. Pr
PRIVACYIf you share an outside line with other people connected to yourMERLIN system, you can use the Privacy feature to preventothers from accidental
TOUCH-TONE ENABLE(Only for systems with rotary lines)If you have telephone lines that carry rotary signals, you can usethe Touch-Tone Enable feature t
Key to SymbolsThe following symbols are used throughout this guide to illustrate the steps for using your MERLIN system voice terminal.After you are f
ACCOUNT NUMBER ENTRY(For use only with the SMDR feature)With an Account Number button, you can enter an accountnumber that identifies who should be bi
CALL PARKUse the Call Park feature to put a call on hold for someone topick up from any voice terminal in your MERLIN system. Youcan use the instructi
CALL PICKUPUse the Call Pickup feature to answer a call that is ringing,parked, or on hold at another MERLIN system voice terminal.You can use the ins
LINE PICKUPUse this feature to pick up a specific line that is ringing, parked,or on hold at another voice terminal. This feature offers threeoptions:
Using Buttons Programmed to Pick Up Specific LinesTo program:●T/P to P●Touch the button●Dial* 84 + the 2-digit line code for the line●T/P to centerTo
Ringing and Line Selection OptionsRINGING OPTIONSProgrammable Line RingingYou can determine whether calls coming in through a line pool,your individua
If your voice terminal has Pool Access buttons, calls coming inon the pooled lines do not ring at your voice terminal unless youchange the setting for
To program Personalized Ringing:●●●●Slide the T/P switch to the P position.You hear the ringing sound that your voice terminal makes whenyou receive a
AUTOMATIC LINE SELECTlONThis feature controls the order in which the system selects out-side lines when you lift your handset to place a call. You can
Simultaneous Voice and Data CallsIf you have a General Purpose Adapter and a modem connectedto your voice terminal, you can use the Simultaneous Voice
Placing CallsWith your MERLIN™ system, you can place two types of calls:outside calls and intercom calls.OUTSIDE CALLSTo call someone who is not conne
To make a data call:●●●●●●●●●Touch Speaker.Dial the outside telephone number or intercom number foryour host computer.When the computer returns the ca
Using PBX, Centrex, or Custom Calling FeaturesIf you have PBX, Centrex, or Custom Calling features, use themexactly as their instructions describe wit
Optional EquipmentHANDS-FREE UNITThe Hands-Free Unit is a high-quality speakerphone that allowsyou to use your voice terminal without lifting your han
Answering CallsTo answer a call with your Hands-Free Unit:●●●●●Touch Speakerphone On/Off, and begin speaking.To temporarily remove yourself from a con
IndexAccount Number Entry, 39, 56SMDR, 39Answering Calls, 10, 52Answering Machine, 52And General Purpose Adapter, 52Assigning Custom Features to Butto
Feature Programming ChartUse the chart below as a quick reference when you want to program features onto your voice terminal.54Feature Name(Suggested
Feature Programming Chart (continued)Feature Name(Suggested Button Label)Programming CodeNotesPAGING FEATURESLoudspeaker PageDial * 91 + one of the f
Feature Programming Chart (continued)Feature Name(Suggested Button label)Programming CodeNotesCALL COVERAGE FEATURESCall CoverageDial * 4 + the inter
Fixed FeaturesFEATURESHOW TO USEINTERCOM CALLSIntercom-Ring Calls1. Touch Intercom-Ring. 2. Lift your hand-set. 3. Dial the 2-digit intercom number.In
Programmable FeaturesFEATURESQUICK DIALINGOutside Auto DialHOW TO PROGRAMSlide T/P to P, touch button, then dialthis code:* 90 + an outside number, an
Button Access and Dial Access to Line PoolsYour MERLIN system may be “pooled,” meaning some or allof your outside telephone lines are grouped into one
AT&TMERLIN is a trademark of AT&T.© Copyright 1985 AT&T. Printed in U.S.A.999-500-140 ISIssue 1September 1985
To make an outside call with Dial Access to Line Pools:●●●●Touch a Pool Access button.Lift your handset.When you hear a dial tone, dial a code for the
To place an outside call using ARS:●●●●●●Touch a Pool Access button.This signals ARS to expect an outside call.Lift your handset.Dial the outside tele
INTERCOM CALLSEach voice terminal connected to your MERLIN system has aunique 2-digit intercom number. You dial intercom numbers toplace either ringin
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